Data-Driven Customer Communication
Track every conversation metric that matters. Real-time dashboards, channel comparisons, and exportable reports to optimize your customer experience.
Conversation Metrics
Track total conversations, active threads, and message volume across all channels. Filter by date range, channel, and agent.
Response Time Tracking
Monitor average and median response times. Set SLA targets and get alerts when response times exceed thresholds.
Resolution Rates
Measure how many conversations are resolved by AI vs. transferred to agents. Optimize your flows for higher auto-resolution.
Customer Satisfaction
Collect CSAT scores after conversations. Track satisfaction trends over time and identify areas for improvement.
Channel Performance
Compare metrics across WhatsApp, Email, and other channels. Understand which channels drive the most engagement.
Exportable Reports
Export analytics data as CSV or PDF. Schedule automated reports to be sent to your team weekly or monthly.